WorkOx
Limited Warranty

2. ELIGIBILITY REQUIREMENTS

• This Limited Warranty is non-transferable and applies only to the original Buyer of the Vehicle

• Vehicle(s) must be purchased directly from WorkOx or authorized WorkOx distributor, as designated in writing by WorkOx

• Proof of purchase is required for all warranty claims

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3. WARRANTY EXCLUSIONS

This warranty does not cover the following categories of damage, defect, or deterioration:

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3.1 NORMAL WEAR AND CONSUMABLE PARTS

The following components are consumables subject to normal wear and are excluded from warranty coverage:

• Tires and inner tubes

• Brake pads and brake shoes

• Cables and cable housings

• Light bulbs, fuses, and electrical wires and connectors

• Seats, handlebar grips, side-view mirrors, brake pedal pads, upholstery, and floor mats

• Cosmetic scratches, scuffs, or paint fading

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3.2 MISUSE, ABUSE, OR IMPROPER OPERATION

• Overloading more than the vehicle's rated weight or cargo capacity

• Use in racing, stunt operations, or any application outside the vehicle's intended commercial use

• Use as a commercial rental vehicle

• Damage resulting from accidents, collisions, or operator negligence or misuse

• Failure to follow the instructions in the vehicle Operation & Maintenance Guide

 

3.3 ENVIRONMENTAL DAMAGE

• Rust, corrosion, or oxidation resulting from exposure to such factors as road salt, coastal environments, corrosive chemicals and the like

• Flood, submersion, or water intrusion damage

• Damage from prolonged exposure to rain, standing water, or excessive moisture

• Extreme temperature damage resulting from operation beyond the vehicle's rated operating range

 

3.4 UNAUTHORIZED VEHICLE MODIFICATIONS

• Any alterations to the electrical system, wiring, or components

• Modifications, tuning, or reprogramming of motor or controller

• Welding, cutting, or structural alterations to frame, chassis or cargo bed

• Installing non-approved third-party components, accessories, or parts

• Repairs or services performed by technicians not authorized by WorkOx

 

3.5 IMPROPER MAINTENANCE

• Failure to follow charging guidelines as specified in the vehicle's Operation & Maintenance Guide

• Lack of routine inspection and preventive maintenance, including but not limited to those specified in the vehicle's Operation & Maintenance Guide

• Neglecting recommended service intervals

 

4. WARRANTY CLAIM PROCEDURE

If you believe your vehicle contains a manufacturing defect covered under this warranty, you will follow the steps below.

 

• STEP 1: Contact Customer Support. Submit your warranty claim through our dedicated Warranty Claim page on our website:  www.workoxtrucks.com. You may also contact us by email or phone to discuss your warranty concerns.

 

• STEP 2: Provide Required Documentation. Through our dedicated Warranty Claim page, you provide us with the following information:

  • Order or Invoice Number

  • Buyer's Full Legal Name

  • Vehicle Model Name and VIN

  • Delivery Date

  • Detailed written description of manufacturer defect or issue

  • Pictures / images (and videos if you choose) clearly showing the alleged manufacturer defect

 

• STEP 3: Technical Evaluation. Upon receiving your warranty claim, we will review all submitted materials. We may request additional information or documentation. WorkOx reserves the right to inspect defective parts or the vehicle before approving any warranty claim.

 

• STEP 4: Resolution. WorkOx will provide written notice of claim determination within thirty (30) business days of receipt of all required documentation. If warranty claim is approved, WorkOx, at its sole discretion, will either provide replacement parts at no charge to the original Buyer, or authorize repair at an approved service center designated by WorkOx. In the event that neither repair nor replacement is reasonably available, WorkOx reserves the right to offer a partial credit toward a future WorkOx purchase as an alternative remedy at WorkOx's sole discretion.

 

Warranty remedies are strictly limited to repair or replacement at the sole discretion of WorkOx. No cash refunds will be issued under this warranty.

 

5. SHIPPING RESPONSIBILITIES

If warranty remedy is approved, authorized replacement parts will be provided at no parts cost to original Buyer. Buyer is responsible for all return shipping costs for defective parts unless otherwise agreed in writing by WorkOx. Applicable shipping terms and responsibilities will be confirmed in writing during the claim process.

 

6. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF THE STATE OF ARIZONA, WORKOX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO USE, INABILITY TO USE, OR PERFORMANCE OF ANY WORKOX VEHICLE.

 

This limitation of liability includes, but is not limited to:

• Loss of business revenue or commercial opportunity

• Loss of profits or anticipated earnings

• Vehicle downtime or operational interruption

• Loss of use of the vehicle

• Transportation or rental costs incurred due to vehicle unavailability

 

The total cumulative liability of WorkOx under this warranty shall not exceed the original purchase price paid by the original Buyer for the vehicle giving rise to the claim.

 

7. COMPLIANCE WITH ARIZONA LAW AND FEDERAL REGULATIONS

• WorkOx vehicles are classified as off-highway vehicles (“OHVs”) as defined under Arizona Revised Statutes § 28-1171, as may be amended from time to time. Arizona law does not require registration, license plates, or an off-highway vehicle user indicia for OHVs operated solely on private land. A.R.S. § 28-1178, as may be amended from time to time, exempts private-land operation from the state's OHV operating requirements, and A.R.S. § 28-2153(D), as may be amended from time to time, similarly exempts OHVs from standard highway vehicle registration when not operated on public highways.

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• If Buyer intends to operate a WorkOx vehicle on public lands, state trust land, or any highway (including incidental crossing), Buyer is solely responsible for determining and complying with all applicable registration, user indicia (A.R.S. § 28-1177, as may be amended from time to time), equipment, and operating requirements under Arizona law prior to such use. WorkOx vehicles are not designed, manufactured, or warranted for use as standard on-highway motor vehicles unless otherwise specified in writing by WorkOx.

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• This warranty is governed by and construed in accordance with the laws of the State of Arizona. Any disputes arising under this warranty shall be resolved in accordance with the Dispute Resolution provisions of the applicable WorkOx Sales Agreement.

 

8. GENERAL PROVISIONS

• This warranty provides specific legal rights. You may also have additional rights that vary by state under applicable consumer protection laws.

• No dealer, reseller, distributor, or third party is authorized to modify, extend, or expand the terms of this warranty on behalf of WorkOx.

• WorkOx reserves the right to update or modify this warranty at any time. The warranty version in effect at the time of original purchase shall govern your claim.

 

For all warranty service inquiries, please contact WorkOx through our official support channels at www.workoxtrucks.com or by email at warranty@workoxtrucks.com.